Effective Date: Wednesday 21st May 2023
Thank you for shopping with Cupboard Coffee Ltd. We strive to provide high-quality coffee beans and ensure your satisfaction. However, we understand that there may be occasions where a refund is necessary. This refund policy outlines the terms and conditions for requesting a refund from Cupboard Coffee Ltd.
1. Eligibility for Refund
1.1 To be eligible for a refund, you must have purchased coffee beans directly from Cupboard Coffee Ltd through our online platform.
1.2 Refunds are only applicable for orders placed within the last 30 days from the date of the refund request.
1.3 We reserve the right to refuse a refund if we suspect fraudulent activity or if the request does not comply with our refund policy.
2. Reasons for Refund
2.1 Cupboard Coffee Ltd offers refunds in the following situations:
- Defective or damaged products received
- Incorrect items received
- Order cancellation before shipment
3. Refund Process
3.1 To request a refund, please contact our customer support team via email at firstname.lastname@example.org. Provide the following information:
- Order number
- Detailed explanation of the reason for the refund request
- Any supporting evidence (e.g., photographs) if applicable
3.2 Upon receiving your refund request, our customer support team will review it and respond within [number of business days].
3.3 If your refund request is approved, we will initiate the refund process within [number of business days].
3.4 Refunds will be issued using the original payment method used for the purchase.
4. Return of Products
4.1 In some cases, we may require the return of the product(s) for which a refund is requested. Our customer support team will provide you with instructions on how to return the items.
4.2 You will be responsible for the cost of returning the product(s) unless the return is due to our error (e.g., defective or incorrect items received).
4.3 The returned product(s) must be in their original packaging and in unused condition. Failure to meet these requirements may result in a partial refund or denial of the refund request.
5.1 The following situations are not eligible for a refund:
- Change of mind or personal preferences
- Adverse reactions or dissatisfaction with the taste of the coffee beans
6.1 Cupboard Coffee Ltd reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective upon its publication on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you.
Cupboard Coffee Ltd
143, GU33 7BU