Privacy Policy

Effective Date: Wednesday 21st May 2023

Cupboard Coffee Ltd ("Cupboard," "we," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website ("Website") or use our services. By using our Website or services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you provide to us, such as your name, email address, shipping address, and payment information when you place an order or create an account on our Website.

1.2 Usage Data: We may also collect non-personal information about how you interact with our Website and services, such as your IP address, browser type, device information, and browsing patterns. This data helps us improve our Website and provide a better user experience.

1.3 Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and actions on our Website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Order Processing: We use your personal information to process and fulfil your orders, communicate with you about your orders, and provide customer support.

2.2 Account Management: If you create an account, we may use your personal information to manage your account, including account verification, password reset, and account-related communications.

2.3 Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, offers, and updates. You can opt-out of receiving marketing communications at any time.

2.4 Analytics and Improvements: We may use your information for data analysis, research, and to improve our Website, services, and user experience.

3. How We Share Your Information

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing platforms. These service providers are authorised to use your information only as necessary to provide services to us.

3.2 Legal Compliance: We may disclose your personal information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Retention and Security

4.1 We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

4.2 We have implemented reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

5. Your Rights and Choices

5.1 Access and Correction: You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

5.2 Data Portability: You have the right to request a copy of your personal information in a commonly used and machine-readable format.

5.3 Opt-out: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in our emails or by contacting us.

5.4 Cookies: You can manage your cookie preferences through your browser settings.

6. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised version on our Website. The updated Privacy Policy will be effective as of the date specified in the revised policy.

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:

Cupboard Coffee Ltd
143, GU33 7BU